Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, contact us at LuminaryHome1@gmail.com with your order number and, where relevant, a photo of the item. In most cases we will approve a refund without asking you to ship the item back to us.

Where we do ask for an item to be returned, you are responsible for the cost of return shipping, and we will send you the return address and instructions at that point. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Damages and issues
Please inspect your order when it arrives and contact us within 14 days of delivery if the item is defective, damaged, or if you received the wrong item. We will replace or refund damaged and incorrect items at no cost to you, and you will not be asked to pay return shipping in those cases.

Exceptions and non-returnable items
Certain items cannot be returned, including custom or personalized products and gift cards. Please get in touch if you have questions about a specific item.

Exchanges
We do not process direct exchanges. The fastest way to get the item you want is to request a refund for the item you have, then place a separate order for the new one.

Refunds
We will notify you once your request has been reviewed and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at LuminaryHome1@gmail.com.